Frequently Asked Questions
Everything you need to know about your Tapo smart home experience.
How long does shipping take for my Tapo devices?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery of your smart home electronics.
What is the return policy for defective products?
We offer a 30-day money-back guarantee. If your TP-Link Tapo device is defective or you are not satisfied, you can return it in its original packaging for a full refund or exchange.
Do Tapo smart cameras require a subscription?
Basic features like live streaming and motion alerts are free. For cloud storage and advanced AI detection, you can subscribe to Tapo Care, though local microSD storage is also supported.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are TP-Link Tapo products covered by a warranty?
Yes, all official Tapo electronics come with a 2-year limited hardware warranty covering manufacturing defects from the date of purchase.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.